Intuit Chatbot Prototype

Our task was to design and prototype a Facebook chatbot that would be useful to Intuit’s small business customers. I collaborated with a project manager, a design strategist, and several experts to write the script, design the images, and perfect the timing and flow.

Our chatbot, named Ana, helped the owner of a toy company with an automatic sales update, a morning brief, and some to-dos. She creates a report on new product ideas, and makes a recommendation. She offers to run a poll with current customers, and schedules a meeting with a designer the owner had worked with before.